Marsh Retail Volunteer of the Year Award
This Award is run in partnership with Barnardo's and recognises the hard work of someone who has given up their time to volunteer in one of Barnardo's stores, showing great customer care and and contributing towardes raising money for the protection of children and families.
The 2016 winners are Beverley Scholey and Joanne Haugh
Beverley has worked as a Barnardo’s volunteer since 2012 and has worked as a Key Volunteer since late 2015. She not only works at the store in Camborne where she is based, but also travels around Cornwall to provide support to other stores if and when it is needed.
Beverley’s hard work and commitment has gone above and beyond what is usually expected of a volunteer. Thanks to her dedication, the need for charity stores to close has been prevented and it has meant that more sales can be made; allowing Barnardo’s to continue to support vulnerable children in the UK.
Beverley has now completed her full training and uses the skills she has learnt to produce window displays, process new stock which is delivered and serve customers in a warm and professional manner. She has also started an NVQ in Customer Service, to enhance her skills even further.
Beverley brings a special level of knowledge to stores, remembering key statistics, working towards objectives and surpassing them, and feeling a real sense of responsibility to the children that could be helped by the money made in the stores.
Joanne has volunteered with Barnardo’s for four years and over this time has gained in confidence and recently become a volunteer key holder.
When a staff member had an accident at Christmas which meant she couldn’t work, Joanne stepped up to the plate and held the store almost every Sunday for four months, keeping store standards high and her paperwork accurate. This saved Barnardo’s a great deal in wages and travel costs which they would have incurred if a staff member had had to be brought in from another store. Joanne provided support when the staff member returned to work following her recovery and continues to do so.
Joanne is an ideal volunteer and has built up a great rapport with customers, especially with the children who come in to the store.
Pictured: Beverley (top) and Joanne (bottom) receiving their awards from Nick Carter (MCT Trustee), Amir Khan (Celebrity Ambassador for Barnardo's) and Javed Khan (Barnardo's CEO)